If you have any maintenance issues or questions, please first contact your superintendent. Your superintendent will schedule an appointment with you to inspect the problem and, if possible, he will schedule a time to make any necessary repairs. If he is not able to resolve the problem, he will contact the appropriate person (e.g. plumber or electrician). If you do not receive a timely response, please contact our office to report the issue to our Management Department. You may do so using the embedded contact form on this website, or by emailing info@gandsrealty.com if you are unfamiliar with the management team assigned to your property.

In the case of fire or theft please dial 911 immediately. If you have a management emergency, i.e. flood, no heat or hot water, or loss of electricity in your apartment after normal business hours and you cannot reach your superintendent.

If you do not wish to renew your lease you must:

• Respond to the Renewal package (either through on-site, or manually in writing by mail/email) to indicate you will not be renewing your lease and are providing Notice to Vacate. And
• If you have a forwarding address, you can send the information along with the lease renewal form. We will need your forwarding address (in writing) in order to return your security deposit. If you do not have a forwarding address when you decide to vacate, you can send it via e-mail info@gandsrealty.com; and
• Contact your superintendent to schedule a date and time to return keys to the apartment; and
• You must move out all of your belongings and arrange to return your keys on or before the ending date of your lease to avoid a penalty. If you must vacate on a day other than the last day of your lease, please contact our leasing department (by telephone or email: info@gandsrealty.com); and
• The apartment must be left “broom cleaned” and in the same condition as it was in upon your occupancy. You will not be penalized for ordinary wear and tear, such as marks on walls and picture hanger holes..